Modify a Windows Agent installation

You can modify a Windows Agent installation to change the credentials for running Agent services, the plug-ins that are installed, or the Portal registration.

Note: You cannot change the data encryption method (integrated encryption method or external encryption library) when you modify an Agent. You can only change the data encryption method when you uninstall or upgrade the Agent.

Note: To change the language of an Agent, uninstall the Agent program files, and then reinstall the Agent.

To modify a Windows Agent installation:

1.   Double-click the Windows Agent installation kit.

2.   On the Welcome page, click Next.

3.   On the Program Maintenance page, click Modify, and then click Next.

4.   On the Logon Credentials for Agent Services page, do one of the following:

•      To continue using the same credentials for running Agent services, select Leave unchanged.

•      To run Agent services using the local system account, select Use ‘Local System’ Account.

Note: A local system account is required for restoring files and folders from Image backups.

Note: A local system account cannot be used to back up UNC files and folders.

•      To automatically create an account for running Agent services, select Create account automatically.

•      To run Agent services using a custom account, select Use custom account. In the Username and Password boxes, enter the custom account username and password.

Note: The account must be in the Administrators group and have the “Log on as a service” right.

5.   Click Next.

6.   On the Custom Setup page, do the following:

•      For each component that you want to install, click the button to the left of the component name, and then click This feature will be installed on local hard drive.

•      For each component that you do not want to install, click the button to the left of the component name, and then click This feature will not be available.

7.   Click Next.

8.   On the Portal registration page, do one of the following:

•      If the page states that the Agent is already registered with Portal and you want to keep the same Portal registration information, select Keep my current registration, and then click Next.

•      If the page states that the Agent is already registered with Portal and you want to change the Portal registration information, select Change Registration, and then click Next. On the Register Agent page, specify the Portal IP address or host name, port number, username and password. Click Next.

•      If the page states that you can register the Agent with Portal, specify the Portal IP address or host name, port number, username and password. Click Next.

9.   On the Ready to Modify the Program page, click Install.

10.  On the InstallShield Wizard Completed page, click Finish.