View computer and job status information

On the Computer page in Portal, you can view status information for protected computers and their jobs.

To view computer and job status information:

1.   On the navigation bar, click Computers.

The Computers page shows registered computers.

The Availability column indicates whether each computer is online or offline. Online computers are in contact with Portal, while offline computers are not currently available. A computer can be offline if it is turned off, if the Agent has been uninstalled from the system, or if the system has been lost.

The Status column shows the status of each computer. Possible statuses include:

•      OK — Indicates that all jobs on the computer ran without errors or warnings.

•      OK with warnings — Indicates that one or more of the computer’s jobs completed with warnings.

•      Attention — Indicates that one or more of the computer’s jobs failed or completed with errors.

•      Unconfigured — Indicates that no jobs have been created for the computer.

2.   Find the computer for which you want to view logs, and click the row to expand its view.

3.   View the Jobs tab.

If a backup or restore is running for a job, an “In Progress” symbol   appears beside the job name, along with the number of processes that are running.

If you click the symbol, the Process Details dialog box shows information about running, queued and recently-completed processes for the job. See View current process information for a job.

The Last Backup Status column shows the result of the last backup attempt for each job. Possible statuses include:

•      Completed — Indicates that the last backup completed successfully, and a safeset was created.

•      Completed with warnings — Indicates that the last backup completed and a safeset was created, but problems occurred during the backup. For example, a warning could indicate that a file or volume that was selected in the backup job was not available for backup.

•      Deferred — Indicates that the last backup was deferred. A safeset was created, but not all data that was selected was backed up.  

Deferring is used to prevent large backups from running at peak network times. When deferring is enabled, a backup job does not back up any new data after a specified amount of time.

•      Never Run — Indicates that the backup job has never run.

•      Missed — Indicates that the job has not run for 7 days.

•      Completed with errors — Indicates that the backup completed and a safeset is available for restore, but problems occurred. Typically, this status indicates that not all of the data was backed up. For Hyper-V environments, this status can appear when problems were encountered during the backup, but the backups later succeeded.

•      No Files backed up — Indicates that no files were backed up during the last backup attempt

•      Failed — Indicates that the backup failed and no safeset was created. For Hyper-V backups, this status indicates that the backup failed for all virtual machines in the job.

•      Cancelled

To view logs for a job, click the job status. For more information, see View a jobs process logs and safeset information.