If you are prompted to verify your account when you sign in to Portal, you must enter an account verification code from a text message or automated voice call. The code is sent to the phone number that you specified when you set up two-factor account verification. This requirement provides an extra layer of security for your account.
To verify your Portal account:
1. Sign in to Portal. See Sign in to Portal.
If the Now we need to verify your account page appears, you must verify your account. If this page does not appear, you do not have to verify your account.
2. Do one of the following:
•To receive a verification code in a text message, select Send me a text message.
•To receive a verification code in an automated voice call, select Call me.
3. Click Submit.
The We’ve sent a code to your phone page appears.
4. Check your phone for a verification code in a text message or automated voice call.
5. In the Enter your code box, enter the verification code, and then click Submit.
If the Dashboard appears, you are now signed in and can download and install agent software and set up backups. See Download and install agent software on a computer and Set up backups for a computer.
If a message states that the code you entered is incorrect, enter the code again, and then click Submit. You can also click Resend my code to receive a new verification code.
