To determine whether your E2 is ready to accept backups, you can check a status message in Portal.
To check the status of your E2:
1. In a web browser, go to the Portal website and sign in. See Sign in to Portal.
2. On the navigation bar, click Dashboard.
If you have purchased an E2, an E2 Setup Center message in the center of the Dashboard describes the E2 status.
If you have purchased more than one E2, a message appears for each E2. The Hardware ID in a message identifies the E2.
Note: If you click Hide in an E2 Setup Center message, you will not see subsequent status messages for the E2.
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First line of E2 Setup Center message |
E2 status |
Next step |
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Congratulations on your E2 purchase! |
The E2 was purchased but is not ready for backups. |
If you have received your E2, follow the instructions in the Quick Start Guide, and wait for the initial configuration to finish. This message might appear before you receive the E2. Wait until you receive your E2, and then follow the instructions in the Quick Start Guide. |
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Your E2 is up to date. |
The E2 is ready for backups, but no computers are backing up data to the E2. |
Download and install agent software on each computer that you want to protect. See Download and install agent software on a computer. |
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We see you’ve added agents, but they need to be configured to back up to your E2. |
The E2 is ready for backups, but no backups have been set up. |
Set up backups for each computer that you want to protect. See Set up backups for a computer. |
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Your E2 is set up and there are agents backing up to it. |
The E2 is receiving backups. |
You can now monitor your E2 and cloud storage usage. See View your E2 and cloud storage usage. |
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Your E2 was purchased over 30 days ago, but it has not yet connected to our servers. |
The E2 was purchased more than 30 days ago but is not ready for backups. |
If you have received your E2, follow the instructions in the Quick Start Guide, and wait for the initial configuration to finish. If you have not received your E2, please contact Support. |
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Your E2 encountered an error and needs to be restarted. |
The E2 is not functioning correctly. |
Press and release the Power button and watch for the button to turn white. Press the power button again to turn the E2 back on. |
Note: If you are a partner with one customer, the customer’s E2 Setup Center messages appear on your Dashboard. If you are a partner with multiple customers, the customers’ E2 Setup messages do not appear on your Dashboard.