Support users can view sites on a Support Dashboard in Portal. This Dashboard lists every site in the Portal instance, and shows the number of Agents with failures, errors, missed backups and deferred backups in each site.
From the list of sites on the Support Dashboard, Support users can select a specific site for viewing computers, jobs, process logs, and reports.
Support users can view information for any site, but cannot add or change computers or jobs, or run backups and restores.